Customer care

Returns & Refund Policy

At WAHA!, we take pride in providing high-quality spices and pantry products. Due to the nature of food products and for food safety reasons, we do not accept returns or exchanges on food items.

Refunds & Replacements

We will gladly issue a refund or send a replacement if:

You received the wrong item.
Your order arrived damaged during shipping.
The product's safety seal was broken upon arrival.
There is a verified quality issue with the product.

How to request a refund or replacement

To request a refund or replacement, please contact us within 7 days of receiving your order and include:

Your order number
A brief description of the issue
Clear photos of the product and packaging, if applicable

Once we review your request, we will determine whether a refund or replacement is appropriate.

Non-Refundable Items

We are unable to offer refunds, returns, or exchanges for:

Opened or used food products
Products returned due to personal taste or preference
Orders with incorrect shipping information provided by the customer
Requests made more than 7 days after delivery
Products that have been mishandled or improperly stored after delivery

Questions?

If you experience an issue with your order, please contact our customer support team. We'll work with you to resolve the issue as quickly as possible.

info@wahafoods.com